Controlling the traffic of visitors in the vicinity is quite an arduous task for the administration team of the shopping malls. Making certain that the visitors have a pleasant experience while shopping is of utmost essence.
On top of it, they also have to manage the crowd, identify suspicious things and deal with any sort of possible incident as calmly as they can. And they have to do all these without disturbing the ambiance of the shopping mall are the top priorities of the security personnel.
Leading security services provider for shopping malls, retail, and showrooms in India, Miraz Securitas Pvt Ltd shares essential security tips that will help the administration improve the safety of shopping malls.
Define security parameters
Security officials require to have their eyes all around the mall. That makes it simple for them to act on any possible incidents prior to it escalating too far. So, having a set of plans to keep vision parameters for security is absolutely essential. In that manner, they can have simple access to the situation and also call for backup whilst they reach the point of incident.
But do bear in mind it is a shopping center and not the secretariat. Do not stuff up on the security and make the visitors feel like they are under any threat. Make it minimum but impactful.
Stringent security procedures for better awareness
The security personnel must be focused on the security of the shopping mall, the stores, and the visitors. In such a scenario, you cannot afford to have them distracted due to music, calls, messages, or any such task that grab their attention.
Thus, it is extremely vital for them to not have access to mobile phones, tablets, or any other media and communication devices. Another thing one needs to make certain of is to not have them standing near or under any cooling components
Air-conditioners induce comfort which could lead to lethargic conduct and delayed reaction to any incident.
Get accustomed to opening and closing protocols for high traffic during weekends and holidays
Procedures and plans do not always assist when you have got plenty of customers in the mall. Particularly during the weekends and public holidays, when you will generally, find visitors coming around in groups or not being in hurry as usual.
The security protocol needs also be high at those times as higher traffic means more probabilities of incidents. So, the security personnel needs to be able to adapt to the given situation and understand how to take action, in spite of having several such obstructions.
Depending on the dynamics of the shopping mall, the administration must strategize plans for every possible scenario that might turn into the main problem during those congested times.
Get them well acquainted with the technology
Having access to and making adequate use of technology to boost security is always the finest approach. Definitely, you cannot always depend on technology to take any action, so the security team requires to use it to their advantage and take needed action accordingly.
Having a designated squad inside the mall premises that communicates with the security and guides them to the point of the incident could be very supportive. Investing in technology and professionals that monitor everything through it is mandatory for all high traffic buildings in the modern age.
In the end, all that eventually, matters is the situation and how the security guards and personnel deal with it. Train them adequately and they would keep the shopping malls safe and secured.